Utilities

Help utilities customers take charge of their energy

How can you support your customers and maintain positive customer relations in challenging times?

One of the best ways to improve the effectiveness and delivery of your customer communications during these challenging times is by cleansing your data.

How Loqate can help you

Rising utilities prices aren’t set to slow any time soon, and the ongoing issue is causing discontent and even anger between customers and their energy providers. As an energy provider, you may understand the impact of the current crisis and the pressure it’s putting on your business and brand. So why not let us help you to better support your customers and alleviate disruption.

A great place to start is by shoring up your communications with your customers, as by being clear and timely, you give them greater transparency and control over the information you are communicating to them.

Undertaking data maintenance efforts will make sure your customer records are accurate and up to date, meaning you can rely on your lines of communication.

Maintain an accurate database

Append and reformat customers addresses to make sure your communications get sent to the right place.

Inform customers of upcoming changes

Stay in touch with your customers on matters such as address changes or bill fluctuations in a timely manner.

Target those eligible for smart meters

Help customers stay on top of their energy usage by installing a smart meter in their home

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Matthew KeysDigital Marketing Manager, Hotel Chocolat

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Aron GelbardCo-founder and Chief Executive Officers

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Hamish PurdeyChief Executive Officer

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Sandeep Suresh MehtaSenior Product Manager

"The installation was so fast and the usability of the Loqate addressing tool is second to none. Anyone looking to improve UX and address data quality should look to Loqate."

Mark DurrandCTO