GB Group Plc (‘GBG’) Website Privacy Policy

Browsing our website: When you browse our website www.gbgplc.com, we will collect the Internet Protocol (IP) address of the device you are using, but will be unable to identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.

We use cookies on our website, so please see our Cookie Policy for more information.

Requesting a brochure: When you request a brochure from us, we will collect the following information from you:

• Email address (so that we can send the brochure to you).
• The name of your organisation (so that we can identify which sectors are showing the most interest in our products/services).
• Your IP address (which will no longer be anonymous; we will therefore be able to identify you).

Requesting a call back: when you request a call back from us, we will collect the following information from you:

• Your name (so that we contact the right individual).
• Your contact telephone number (so that we contact the right individual).
• Your reason for contact (so that we can direct your call back to the right team who will respond to you directly).
• Your IP address (which will no longer be anonymous; we will therefore be able to identify you).

Sales calls: Where you have been invited to attend a call with a member of GBG’s sales team, we will collect the following information:

• Your name (so that we can contact and address the right individual on the call)
• Email address (so that we can send the invitation to the right place)
• Your voice and if you share your video, your image (so we can review our interactions with you for training, coaching and monitoring purposes)

When a sales related appointment is made with you, if relevant, you will receive an email prior to the call advising we would like to record our interaction.

Upon joining the call, you will further be presented with the option to decline the recording of the call, should you wish to do so. The call recording can be stopped at any point and any data held deleted.

Subscribing to our marketing lists: Where you have asked to receive marketing from GBG, we will collect the following information from you:

• Your name (so that we market to the right individual).
• Email address (so that we send the marketing to the right place).
• The marketing preferences indicated by yourself, such as your areas of interest and how you want to be marketed to.
• Your IP address (which will no longer be anonymous; we will therefore be able to identify you).

When you receive an email from GBG, it will include an unsubscribe link, which you can click on if you wish to unsubscribe from our marketing lists. We will then add your email address to our suppression list, which will ensure you do not receive any further marketing from GBG.

Please be assured we do not sell your personal data to third parties for marketing purposes.

Requesting further information from us: Where you request further information from us by completing a form on our website in relation to our products and services, your details will be added to our marketing database to receive marketing from GBG relevant to the products and services you have an interest in. We will collect the following data from you:

• Your name (so that we market to the right individual).
• Email address (so that we send the marketing to right place).
• The marketing preferences indicated by yourself, such as your areas of interest and how you want to be marketed to.
• Your IP address (which will no longer be anonymous; we will therefore be able to identify you).

Email pixels: GBG uses pixels in some of our HTML email messages. Pixels are hyperlinks in remote images that are embedded in the email. The technology provides GBG with analytical information about the user experience and help us customise our marketing activities by monitoring ‘clicks’. No additional personal data is collected. For the avoidance of doubt, this does not include any sharing or selling of any data or any cross context behavioural advertising under US privacy laws. 

Conferences and events: As a global organisation, GBG attends worldwide events and have marketing team members located around the world. GBG will obtain from the event organiser a delegate list of all attendees who will have been informed that their personal data will be shared with GBG. 

Entering into an agreement with GBG: When your organisation enters into an agreement with GBG to provide products and services, we will collect additional information, which is necessary for: The performance of the contract we have with your organisation, such as billing information; and
Providing service messages related to general enhancements, and product update messages related to optional product purchase items to your organisation’s main contacts and product users, for the products and services GBG are providing to you. When you receive an email from GBG it will include an unsubscribe link, which you can click on if you wish to unsubscribe from our marketing lists. We will then add your email address to our suppression list, which will ensure you do not receive any further marketing from GBG.

All personal data we collect is held electronically within our Customer Relationship Management systems (CRM) and email marketing solution HubSpot which are hosted in the United Kingdom and United States respectively.

Purpose and legal basis for processing
We process the information mentioned in this section in order to send you the brochure you requested, call you back, subscribe you to our marketing database or enter into an agreement with your organisation, as applicable. The legal basis we rely on to process this personal data is Article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests subject to a balancing test to ensure our interests are not overridden by yours.

GBG will share your information with third party service partners who are acting on behalf of GBG as our data processor. Below are the details of whom GBG will share your personal data with and why:

HubSpot Inc.: provides GBG with an email marketing solution, which delivers marketing emails on our behalf. HubSpot is headquartered in the US and their product infrastructure is hosted on Amazon Web Services in the United States, with some services being routed through the Google Cloud Platform in Germany. We share the following personal data with HubSpot:

• When you are browsing our website, HubSpot capture the anonymous IP address.
• At the point that you enter all of the required personal data relating to a free trial, demo, brochure request, or contact information for marketing, HubSpot will receive all of the personal data you provide via the website.
• For the purposes of marketing to our existing customer and prospect base and identifying which website visitors are already known to GBG, HubSpot will receive personal data relating to our primary contact and product users at your organisation with whom we correspond as part of a sales process and/or in support and administration of customer contracts.

Price Waterhouse Coopers: supports GBG with our CRM systems and, as a result, their teams located in Poland may access the live system for technical support.

Microsoft: our Dynamics 365 CRM system is cloud-based and hosted by Microsoft in the UK. In addition, when you visit our website you will be directed to the Microsoft Azure instance in the region nearest to you (Ireland, Hong Kong, California, or London) and the data will be stored in Ireland.

CustomerSure: carries out our Voice of the Customer surveys and is based in the UK. In order to determine customers’ level of satisfaction following their interaction with GBG at various pre-defined trigger points, CustomerSure will receive personal information from GBG's CRM systems. This is used to facilitate the sending of an email requesting completion of a survey and, following that, analysis of and appropriate reaction to the feedback received. The data is processed by CustomerSure in the UK with the exception of the disaster recovery backups, which are hosted in Ireland.

GBG can assure you that we have taken all reasonable technical and organisational measures necessary to protect the personal information that our third party service partners may access.

Gong: records sales related voice and video calls. Email notification will be sent via email prior to the call if there is an intention by GBG to record it. Your consent is collected upon you joining that call. If consent is declined, we will not proceed with the recording and the call will take place without it.

Recording is used to provide training and coaching opportunities and to monitor activity of GBG’s sales teams. Calls recorded using Gong will be retained for 12 months.

Data will be processed and stored by Gong on its servers based in the USA.

Accuracy of your personal data

As part of the account management process, GBG will on a regular basis enquire if the personal data we hold about you is correct. You can also ensure your personal data is correct by using this form.

Alternatively, if your organisation has an agreement with GBG for the provision of services, you can contact your GBG account manager, who will ensure they update your record on our CRM system.

How long do we retain your personal data for and why?

Where we have collected your personal data for marketing purposes, we will retain your personal data for as long as you remain subscribed to our mailing lists or until you inform us that you no longer wish to receive marketing from us. 

GBG will retain the contact details for leads for up to 6 months, after which they will be deleted.

For account management purposes, we will retain the personal data for as long as we have the relationship with your organisation. If GBG no longer has a relationship with your organisation, then we will only keep the relevant information, such as invoices, for audit purposes for 6 years after the relationship with GBG has ended. 

Once GBG is informed you are no longer the contact we need to liaise with or you leave your organisation, we will remove your details from our system.

GBG is able to transfer data to our processors located in the United States (i.e. HubSpot and Microsoft). We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy notice by implementing the European Commission’s Standard Contractual Clauses for transfers of personal information.

In addition, as a global organisation, we have sales teams located all over the world. It will be necessary for your personal data to be transferred to them for account management activities or, where you have requested it, for marketing purposes. GBG will ensure the transfer of any personal data outside of the EEA is subject to appropriate safeguards.

Social media
If you contact us through one of our GBG social media accounts by either a publicly visible message or a private direct message, this will be handled by our Communications Team. You will be asked to send your enquiry to the relevant team and provided with their email address. Messages received on social media containing personal data are deleted within one week.

We do not track individuals and the analytics data we receive is not at a granular level. We do not scrape data from LinkedIn. GBG uses Sales Navigator to process personal data within LinkedIn. Obtaining personal data from LinkedIn by any other method is against the terms and conditions of LinkedIn and against GBG policy.

Emails
We use Office 365 encryption (TLS/SSL, IPSec, AES) and Mimecast to encrypt and protect email traffic. 

Purpose and legal basis for processing
We process the information mentioned in this section in order to be able to reply to any queries we receive and enhance the services we provide, which we believe also benefits our customers. The legal basis we rely on to process your personal data is Article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests, subject to a balancing test to ensure our interests are not overridden by yours. 

Analytics
We use Google Analytics to measure how users interact with our website in order to understand which parts of our sites are doing well, how people arrive at our site and so on. We use this information to improve our website. Google will not associate your IP address with any other data held by it. You can learn more about Google Analytics here or opt out if you wish here.

Cookies
We use various types of cookies in order to identify and track users and to store information about your preferences. Users may disable cookies; however, please keep in mind that if you decide not to accept all of the cookies, some parts of the site might not work properly. You can read more about how we use cookies in our Cookie Policy.

Search facility
The search facility on our website does not collect any personal data. Search queries and results are logged anonymously to help us improve the website and search functionality, but we do not have the ability to identify any individuals.

Security and performance
We keep a record of traffic data, which is logged automatically by our server, such as your IP address and any error messages visitors may encounter. Any traffic data we process in order to monitor our website is anonymised when required for analytics.

Purpose and legal basis for processing
We process the information mentioned above for carefully considered and specific purposes mentioned in each section, which are in our legitimate interests to enable us to enhance the services we provide, which we believe also benefits our customers. This is in accordance with Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours. 

Visitor book
We meet visitors at our offices, including:

• Potential and existing customers
• External training providers
• Job applicants
• Suppliers and tradespeople
• Stakeholders

Our visitors are asked to sign in and out at reception. The information collected will be name, company, who you’re visiting, time in/time out, vehicle licence plate number (if applicable), and date. This information will be contained in the visitor’s badge, which you will be required to wear throughout your visit.

At the end of each working week, the visitor forms are securely destroyed.

If your visit is planned, we will send your name and visit information to reception prior to your visit so they are expecting you.

Purpose and legal basis for processing
It is important GBG capture the details of visitors to our offices for various reasons, including but not limited to health and safety, fire safety, building security, and safety of our team members. To process visitor information, we rely on Article 6(1)(f) of the GDPR, which allows for processing on the basis of legitimate interests, subject to a balancing test to ensure our interests are not overridden by yours.

Digital sign-in system

To book your visit to GBG’s office, you will be asked to use our App to register. The App that is used to collect this information is supplied by Proxyclick, who is based in the EEA and as part of the processing may transfer the data outside of the EEA for the purpose of software support.

The personal data we collect as part of this process is your name, email address and mobile number. We retain your data for 90 days to maintain an audit trail of visitor activity. At the end of this period your personal data will be automatically deleted.

If your visit is planned, we will send your name and visit information to reception prior to your visit so they are expecting you. A visitor badge will be given on arrival, which you will be required to wear throughout your visit.

If you have questions about or need further information concerning how long we keep your personal data for, please contact us using the contact details provided below.

Purpose and legal basis for processing
We use this system to make signing in visitors more efficient and as a way of recording any invoice data necessary to handle our payments to suppliers related to use of our facilities. We rely on legitimate interests as the lawful basis for processing such data under Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours.

Wi-Fi
In order to access our on-site guest Wi-Fi, you will need to be on the list of authorised users to access the network. When connecting to the GBG GUEST WI-FI network, you will be asked to enter in the email address of a GBG nominee, who will authorise your request for internet access. Once the GBG nominee has granted you permission, you will have access to the network. We monitor access to our internet, and log traffic information such as the IP address, sites visited, times and dates, log on times and log off times. This data is held for 12 months.

Our purpose for processing this information is to provide you with access to the internet while visiting our office and ensuring it is accessed in accordance with our policies. We are able to process this data on the basis of our legitimate interests in accordance with Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours.

Purpose and legal basis for processing
The purpose for processing this information is to provide you with access to the internet while visiting our office. We are able to process this data on the basis of our legitimate interests in accordance with Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours.

CCTV
Closed-circuit television (CCTV) operates both inside and outside our Chester, Kuala Lumpur, London, Melbourne, Türkiye, and Worcester offices.

Generally, recordings will be retained for up to 30 calendar days, after which they will be deleted. Imagery required for investigative or evidential purposes may be retained beyond 30 days and is securely disposed of upon completion/conclusion of the purpose for which it was retained. Offices within a PCI DSS scope must retain CCTV footage for 90 days in order to comply with PCIDSS requirements.

Recordings are retained in a secure environment and are only accessible by authorised personnel who have a legitimate reason to do so.

Any CCTV used in our German, Beijing or New York offices is not operated by us, so we are not the data controller. It will be under the control of the relevant building landlord.

Purpose and legal basis for processing
GBG uses CCTV imagery for the purposes of maintaining the safety and security of our building and team members, and for investigative purposes as evidence to support the effective management of any incidents. We rely on legitimate interests as the lawful basis for processing such data under Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours.

What personal data GBG collect and why

When you apply online for a position with GBG we will use the information you provide to assist in the recruitment and selection process. There is information we require in order to process your application, which within the software is depicted as mandatory fields. GBG may also seek additional information from other sources, for example, by using your references in the final stages of the recruitment process.

You have the opportunity to provide information in relation to additional adjustments required for the recruitment process to assist you. This is to ensure we enable all individuals to compete on equal terms. You may choose to provide some special category data here, such as ethnicity, religious beliefs or medical conditions, but it is not required and can be provided at a later date.

Purpose and legal basis for processing

Our purpose for processing your data in the event of a job application is to assess your suitability for the role. We rely on Article 6(1)(a) of the GDPR, whereby you will provide your consent for the processing of your personal data for the purpose of potential employment.

With regard to any special category data you provide, we collect this information to monitor equality and diversity to ensure we comply with legislation such as the Equality Act 2010. We therefore rely on Article 9(2)(a) of the GDPR which will require explicit consent, since we collect such special category data for the purposes of carrying out our obligations in the field of employment and progressing our inclusion and diversity agenda.

Data retention

Information provided on the application form and any information obtained from other sources will be retained in all cases in hard copy format and/or electronically only for as long as is required for the purposes of:

• the administration of your application,
• future consideration where applicable (you will be notified separately if your application details will be retained for this purpose and provided with the opportunity to request deletion),
• if your application is successful this will form the basis of your employment records, or
• discharging any legal or regulatory requirements.

Your data is retained for 12 months within Workable, our applicant tracking system, then it is automatically deleted. If you would like your data deleted sooner, please fill out this form or email compliance@gbgplc.com or write to: Privacy and Data Compliance, GBG, The Foundation, Chester Business Park, Chester, CH4 9GB so we can raise this as a request for Workable Technology Limited to complete on our behalf.

If your recruitment process goes beyond 12 months, you will be aware of this, with your personal data then held by GBG for the duration of the recruitment process.

If you are successful with your application, the personal data you have supplied to us will form part of your employment record.

Use of data processors

GBG will share your information with third party service partners, who are acting on behalf of GBG as our data processor:

Workable Technology Limited: provides GBG with the software which controls the recruitment process. This is hosted in the UK. GBG is unable to change the questions which have been asked or the process within the system you are taken through. Whilst Workable Technology Limited controls the “how” from a software perspective and hosts this platform, your personal data is gathered by GBG as the data controller, so we decide on why this is processed, who it is shared with, etc. Workable Technology Limited support and maintenance purposes only. 

SHL: provides GBG with a global talent assessment platform which is hosted in the UK. As part of your application you may be requested to complete this assessment via a separate link. To generate this link, GBG will need to have shared your name and email address. The data entered is then determined by you.

Other third parties
Where you have engaged with an external recruitment agency, they will have shared your details with GBG for a role they have notified you about. The recruitment agency also acts as a data controller.

We are unable to be more explicit in this statement as to who they are as we work with a large number of agencies globally. If you would like more information regarding your personal data, please contact us using this form, or by writing to: Privacy and Data Compliance, GBG, The Foundation, Chester Business Park, Chester, CH4 9GB.

We may also contact the named referee(s) you have supplied in order to provide a reference on you. Or once your application has been successful, your details may be shared with other third parties, such as a payroll provider. You will be notified of any further processing at the appropriate time.

Accuracy of your personal data
You enter your own information, so please ensure it is correct. If this needs to be updated, please contact talentattractionteam@gbgplc.com who will be able to facilitate your request.

International data transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy notice and local data protection laws. For example, this includes implementing Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA and UK in accordance with UK and European Union data protection laws. Our Standard Contractual Clauses can be provided on request. We have implemented similar appropriate safeguards with our data suppliers, third party service providers and partners, and further details can be provided upon request. 

ISO 27001 Certification
GBG are a global specialist in f data intelligence for some of the largest organisations in the world, which is why GBG aim to set the highest standards of information security and in doing so, have developed an Information Security Management System (ISMS) to meet the requirements of the ISO 27001:2013 standard. Its aim is to protect the confidentiality, integrity, and availability of GBG and client held information resources and assets, thus safeguarding GBG and its clients from unauthorised access, compromise and/or disclosure of data.

PCI-DSS Certification
Some of the services we provide are compliant with the Payment Card Industry Data Security Standard (PCI DSS). Being compliant with PCI DSS means that we are doing our very best to keep our customers’ valuable information safe and secure and out of the hands of people who could use that data in a fraudulent way. PCI ensure technical and operational strengths to raise the bar on our security.

Cyber Essentials Certification
In addition to the above, we have services that are Cyber Essentials accredited, this helps prevent the vast majority of cyber-attacks. Having a Cyber Essentials badge enables us to:

• Protect our organisation against common cyber threats.
• Demonstrate our commitment to information security.

As an individual, you have rights under the GDPR regarding the use of your personal data, these are:

• The right to withdraw consent – you can withdraw consent at any time.
• The right to erasure – you can request that GBG remove your personal data from our systems.
• The right to restrict processing – you can request that GBG only process your personal data for the purposes you specify.
• The right to data portability – you can request that the personal data you have provided to GBG be ported to another organisation.
• The right to access your personal data – You have a right to know what personal data GBG hold on you and for what purpose we are processing your personal data. This is known as a Subject Access Request (SAR).
• The right to rectification – you have the right to ask us to rectify any information you believe is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• The right to object to processing – you have the right to object to processing if we are able to process your information because the processing is in our legitimate interests.
• The right to obtain information upon request on the balancing test we have carried out when determining we are able to rely on legitimate interest as our lawful basis for processing your personal data.

Please keep in mind that some of these rights are subject to an internal assessment that one of the grounds under the GDPR is satisfied.

You can send these requests using this form, or by post to:

Privacy & Data Compliance Team
GB Group Plc
The Foundation
Herons Way
Chester Business Park
Chester
CH4 9GB
United Kingdom

Or you can call 0161 909 6713.

You are not required to pay any charge for exercising your rights. We have one calendar month to respond to you. If GBG are unable to comply with your request, we will provide you with an explanation.

How to contact us if you're not happy

We appreciate that at GBG we may not always get things right and it is regrettable for us as an organisation when we receive a complaint. We take all complaints seriously and can assure you we will do our best to deliver a satisfactory outcome. If you do wish to complain about how your personal data is used by GBG then please use this form, alternatively please write to us at:

Privacy & Data Compliance Team
GB Group Plc
The foundation 
Herons Way
Chester Business Park 
Chester
CH4 9GB
United Kingdom 

GBG will investigate and respond within 10 working days, this allows us time to investigate your complaint thoroughly.

Where you believe that GBG has not taken our responsibilities with your personal data seriously, you have the right to complain to a Supervisory Authority. In the UK, GBG's regulator is:

The Information Commissioner's office
Wycliffe House
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF

Telephone number: 0303 123 113 or 01625 545 745

Email: casework@ico.org.uk

If you are a U.S. resident please refer to our U.S. Privacy Statement, which contains information that may be relevant to you, in accordance with the requirements of applicable state privacy laws.